Vacancy Detail

2nd Line IT Support Engineer

Job Title: 2nd Line IT Support Engineer  

Location: Sheffield, South Yorkshire 
Salary: £25,000 - £32,000
PLUS 25 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans

We are currently looking for an experienced IT Support Engineer to join a well established, innovative, cloud-first Managed Service Provider in Sheffield. The successful candidate will provide technical support to customers and end-users, troubleshoot problems, and maintain a high level of service delivery. In addition to this, you will get involved in exciting project work.

This business pride themselves on their company culture and being a great place to work, where employees are valued!
 
Responsibilities: 
• Provide technical support and assistance to customers and end-users, mainly via remote support 
• Troubleshoot hardware and software issues 
• Install, configure, and maintain computer hardware, software, and peripherals 
• Provide training and technical advice to customers and end-users 
• Create and maintain technical documentation 
• Monitor system performance and ensure system security 
• Participate in the implementation of new systems and technologies 
• Ensure compliance with all relevant policies and procedures 

Requirements: 
• Proven experience in a similar role 
• Technical Knowledge of Windows Server, Networking, and Virtualization Technologies such as Hyper-V or VMWare 
• Knowledge of Active Directory, Office 365, and other cloud technologies 
• Experience with troubleshooting hardware and software issues 
• Excellent problem-solving and communication skills 
• Strong customer service and interpersonal skills  

If you are interested in this role and have the necessary skills and experience then please apply for immediate consideration and interview.  

Keywords: IT Support Engineer, IT Services, Windows Server, Linux, Networking, Virtualization Technologies, Active Directory, Office 365, Cloud Technologies, Troubleshooting.

Location: Sheffield | Salary: 25000 - 32000 per year | Job type: Permanent | Posted: 30/07/2024